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Accessible bus services

Bus: Older man with young girl

Low-floor and wheelchair-accessible buses

As of 1st January 2017, all local buses with a capacity of 22 or more passengers are required by law to be low floor and wheelchair accessible. 

The driver can lower the bus or extend the wheelchair ramp to make it easier for you to board.

Buses can normally accommodate one manual or electric wheelchair, however larger mobility scooters with handlebars cannot be carried. For more detailed information on which types of scooter can be carried, please refer to the CPT Code of Practice which most bus operators are signed up to.

Community Transport

Dial & Ride and York Wheels provide transport for people who find it difficult to use local bus services.

Accessible bus stops

We have made significant progress in providing easy-access kerbs at bus stops in York city centre and along many high-frequency bus routes. These allow the bus to get very close to the kerb edge, reducing the step distance to a minimum.

Park & Ride services and sites

Our Park & Ride sites have been assessed by DisabledGo. Visit the DisabledGo website for a disabled access guide to each of the sites.

Further accessibility improvements

Further accessibility improvements have been implemented as part of the Better Bus Area Fund investment in York's bus network:

  • Real-time information screens at city centre stops are being upgraded.
  • Signage at city centre stops has been improved to make it easier to find your bus.
  • Timetable displays at bus stops have been redesigned, providing a common, easy to read format throughout the York area.