Mobility scooter bus permit

If you use a class 2 mobility scooter, you can take it on low-floor buses in York. To do this, you’ll need a 'Local Bus Scooter Permit', which you can apply for through Arriva or First Bus.

You only need one permit. When shown to the bus driver it allows you to travel on any bus journey within the City of York. Please note, the permit does not give you free or discounted travel.

Local mobility scooter bus permits from other parts of the UK are also accepted in York.

To find out why a permit is needed, you can read the national guidance here from CPT (Confederation of Passenger Transport): Guide to mobility scooters on low-floor buses.

About class 2 mobility scooters

A class 2 mobility scooter is a government-approved scooter designed for pavements, footpaths, and crossing roads. Also known as a ‘4mph pavement scooter’, it has a top speed of 4mph. It’s lightweight, compact, and easy to manoeuvre - ideal for indoor use and short journeys.

Bus operators that require a permit

The following bus companies will ask to see your permit:

• Arriva
• Connexions
• East Yorkshire
• First Bus (including Park & Ride)
• York Pullman

These operators do not require a permit:

• Coastliner, York & Country (Transdev)

Carrying on a folded mobility scooter

A folded class 2 mobility scooter will be treated as luggage and can be carried on board. This might depend on space available and passengers with other carry-on items, but the driver will aim to ensure a scooter user can travel. They won’t need to see your permit.

Applying for a permit

To travel with a mobility scooter on local buses, book an assessment with either Arriva or First Bus. Once you pass the assessment, you’ll be issued a permit.

Booking an assessment

Arriva - Call 0344 800 4411 to arrange an assessment at Selby Bus Station. A home visit may also be possible. Find information about using a mobility scooter on the Arriva website.

First Bus - Call 0345 646 0707 to arrange an assessment at the James Street Depot in York. A home visit may also be possible. Find information about using a mobility scooter on the First Bus website.

Other bus operators - Other local bus operators do not provide permits.

What to expect at the assessment

During a short assessment, you’ll be shown how to safely board and exit a bus using your scooter. Even experienced users must complete this check.

Bring a passport-sized photo.

After passing the assessment, you’ll receive a credit card sized permit displaying:

• your name
• scooter type and serial number
• permit expiry date
• issuing bus operator’s name

Further information

If you have any other questions or concerns not addressed by contacting a bus operator, contact City of York Council on email: buses@york.gov.uk.