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Contact

Contact

So that your enquiry or feedback can be directed to the correct team, please choose from the options below. 

Click on a topic, then click again on the service/enquiry of your choice to open up an email enquiry form or to access further guidance.


Park & Ride

All Park & Ride services are operated by First York on behalf of City of York Council. Use this form to contact First with any comments, complaints or suggestions you may have about your journey.  

Park & Ride enquiry form

Lost Property

If you've lost any property at a Park & Ride site or aboard a Park & Ride bus, please telephone the site supervisor as soon as possible or notify First using the form below. 

  •     Askham Bar      (01904) 702072
  •     Designer Outlet  (01904) 626106
  •     Grimston Bar     (01904) 413108
  •     Monks Cross     (01904) 883993
  •     Poppleton Bar    (01904) 787881
  •     Rawcliffe Bar     (01904) 883991

Lost property enquiry form

Are dogs allowed on Park & Ride?

Yes, dogs are permitted on Park & Ride providing they are quiet, well behaved and are kept off the seats. First York charge a small fee for carrying dogs.

Can I park overnight?

No, overnight parking is not currently permitted at any Park & Ride site.

Several council car parks, including Moor Lane (close to Askham Bar Park & Ride), allow 24-hour pay and display parking.

Can I take a mobility scooter on board a Park & Ride bus?

As the operator of the York Park & Ride service, First York have published a policy regarding mobility scooters aboard their buses.

Cycle lockers (Park & Pedal)

Please use this form to check current availability of cycle lockers at Park & Ride sites.  See Park and Pedal for prices and locations.

Park & Pedal enquiry form


Buses

Complaints

Bus services in York are operated by a number of different commercial operators. Please contact the bus operator directly in the first instance with any comments, complaints or suggestions you may have about your journey.

If you are not satisfied with the response you have received from a particular bus operator, please contact Bus Users UK.

York by bus smartcard

Please contact us if you have any queries relating to the York by bus smartcard

Smartcard enquiry form

Printed timetable leaflets

Timetable leaflets are produced by individual bus operators. You can pick up timetable leaflets from our Bus Point or contact the bus operator directly if you have any comments or queries.


Cycling

Maintenance of cycle routes - broken glass, litter etc.

Please visit City of York Council's main website to report any faults with the cycle route network at www.york.gov.uk/reportproblems

Book cycle training sessions

You can also download a booking form:

Book cycle training form

Suggestions for new routes or cycle parking?

Please fill in the form on the cycling enquiry page

Cycling enquiry form


Walking

Join a group walk or health walk activity.

Walking enquiry form

Our York Health Walks are currently coordinated by volunteers so please allow sufficient time for a response to your enquiry.


Parking

Please contact us if you have any queries relating to on or off-street parking in the City of York Council area

Parking enquiry form


Car sharing / lift sharing

Help and advice

Please see www.liftshare.com for the answers to Frequently Asked Questions about lift sharing and car sharing.


Low emissions and electric vehicles

Please contact us if you have any queries relating to low emission and electric vehicles, electric charging points or green fleet management in the York area

Low emissions form


Travel Planning - Businesses

Enquiry form

Help and advice for York businesses of any size.


Travel Planning - Schools

Help and advice for York schools.

Please use the form for the following enquiries:

Enquiry form


i-Travel York programme - feedback

For suggestions or complaints, please use the following form:

Enquiry form


Website and personal data

  1. Privacy and data retention
    Request to have your account deleted, or ask about the data held in your MyTravelYork account. Please read our privacy and data retention policy.
  2. Queries and comments
    Any problems, comments or suggestions regarding the design or functionality of this website? Please let us know.

Enquiry form


Any other enquiries

Any other transport related enquiries

Enquiry form