Park & Ride
All Park & Ride services are operated by First York on behalf of City of York Council. Use this form to contact First with any comments, complaints or suggestions you may have about your journey.
If you've lost any property at a Park & Ride site or aboard a Park & Ride bus, please telephone the site supervisor as soon as possible or notify First using the form below.
- Askham Bar: 01904 702072
- Designer Outlet: 01904 626106
- Grimston Bar: 01904 413108
- Monks Cross: 01904 883993
- Poppleton Bar: 01904 787881
- Rawcliffe Bar: 01904 883991
Are dogs allowed on Park & Ride?
Yes, dogs are permitted on Park & Ride providing they are quiet, well behaved and are kept off the seats. First York charge a small fee for carrying dogs.
Can I park overnight?
No, overnight parking is not currently permitted at any Park & Ride site.
Several council car parks, including Moor Lane (close to Askham Bar Park & Ride), allow 24-hour pay and display parking.
Can I take a mobility scooter on board a Park & Ride bus?
As the operator of the York Park & Ride service, First York have published a policy regarding mobility scooters aboard their buses.
Cycle lockers (Park & Pedal)
Bus services in York are operated by a number of different commercial operators. Please contact the bus operator directly in the first instance with any comments, complaints or suggestions you may have about your journey.
If you are not satisfied with the response you have received from a particular bus operator, please contact Bus Users UK.
York by bus smartcard
Please contact us if you have any queries relating to the York by bus smartcard
Printed timetable leaflets
Timetable leaflets are produced by individual bus operators. You can pick up timetable leaflets from our Bus Point or contact the bus operator directly if you have any comments or queries.
Maintenance of cycle routes - broken glass, litter etc.
Please visit City of York Council's main website to report any faults with the cycle route network at www.york.gov.uk/reportproblems
Book cycle training sessions
You can also download a booking form:
Please contact us if you have any queries relating to on or off-street parking in the City of York Council area
Low emissions and electric vehicles
Please contact us if you have any queries relating to low emission and electric vehicles, electric charging points or green fleet management in the York area
Travel Planning - Businesses
Help and advice for York businesses of any size.
Travel Planning - Schools
Help and advice for York schools.
Please use the form for the following enquiries:
i-Travel York programme - feedback
For suggestions or complaints, please use the following form:
Website and personal data
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Request to have your account deleted, or ask about the data held in your MyTravelYork account. Please read our privacy and data retention policy.
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Any other enquiries
Any other transport related enquiries
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