Bus stops and shelters

City Centre Interchanges

Find out where to board your bus in York city centre.

• Blossom Street
• Clifford's Tower
• Exhibition Square Interchange
• Piccadilly Interchange
• Railway Station Interchange
• Central Interchange - Rougier Street
• Stonebow Interchange

City Centre Bus Stops

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Interactive bus stop map

• Marked stops (shown in red) have a bus stop flag and pole.
• Unmarked stops (shown in white) do not currently have a flag or pole. These are generally little used or rural stops. If you would like to request installation of a bus stop pole at one of these locations, please contact us.
• Hail & Ride areas (shown in green) are usually found on roads where it has not been possible to find a suitable location for a marked bus stop. You can hail a bus (e.g. with a hand signal) and the driver will stop wherever it is safe to do so.

Reporting damage

See how we deal with reports of damaged bus stops.

If you discover a bus stop which is in need of maintenance, contact City of York Council on telephone: 01904 551551, or report it online.

Boarding the bus

When the bus you want approaches your stop, always indicate clearly to the driver, by a hand signal, that you need it to stop for you. This applies to all bus stops in York, including those in the city centre.

Leaving the bus

If you wish to get off at the next stop, press the nearest 'Stop' button once to alert the driver. A bell or buzzer will sound and the 'Bus Stopping' sign at the front of the bus will illuminate to advise other passengers. Press the button well in advance so the driver has enough time to stop the bus safely.

Bus shelter dismantling and replacement

Following confirmation of a change of bus shelter supplier, from JCDecaux UK Ltd to Bauer Media Outdoor (also known as Clear Channel UK), City of York Council are working closely with JCDecaux UK to test the process to dismantle shelters, whilst minimising disruption to residents and the transport network.

Earlier this year, JC Decaux UK trialled the dismantle and removal of six bus shelters across the city prior to the roll out of a full bus shelter change-over plan. From November work will start to replace the remaining bus shelters across the city.

Why this is happening

The council had a concession contract with JC Decaux for 20 years and that contract was coming to an end so it was necessary to undertake a procurement exercise in accordance with government regulations to seek a new provider. This competitive process resulted in a change of supplier from JCDecaux UK Ltd to Bauer Outdoor Media (also known as Clear Channel UK). In 2025 the council entered into a contract with Bauer Outdoor Media for the next 15 years.

In addition to providing new bus shelter infrastructure, smaller digital displays, additional lighting from renewable energy and some living roofs, it is hoped the new contract will generate additional income for the council, which will be invested into local services across the city.

As well as generating income for the council, the shelters will offer discounted advertising for local small businesses and will give us another communications channel for public information.

What this means

Buses will continue to serve all stops as usual. However, over the coming months all the bus shelters which were installed by JC Decaux will be removed and replaced by Bauer Outdoor Media.

Below we have listed the upcoming shelters that will be removed/replaced and will frequently update these pages as we work through the project.

How the process works

Firstly the physical shelter will be removed by JC Decaux.

Then they need to also remove the existing foundations and electrical connections. This is due to the duration of the previous concession contract, in some cases the foundations and the shelters have been in place for 20 years. This has meant that as well as removing the bus shelters JC Decaux need to excavate the existing foundations and reinstate the tarmac or paved area in the footway. Following on from the removal works Bauer install their new foundations, bus shelter and with electrical connection where required.

After learning from the initial trial, we are working with both parties to ensure any bus shelter is replaced as quickly as possible. This will be dependent upon the weather, the uncovering of unexpected services and also the availability of permits to allow work in the roadways.

March 2026 update

The following bus shelters have now been replaced as we approach the end of the first phase.

The last remaining stops of the first phase of the changeover are as follows. The dates included here are indicative, and can change if unforeseen issues occur.

After these are completed there will be a break for the Easter period. Work will then resume on the next phase which is for 57 bus stops. We will share details of those and indicative timelines in our next update.

Council operated bus shelters

The council itself manages a range of bus shelters across the city and these shelters won’t be affected by this change.

Through our government funded Bus Service Improvement Plan we are making a number of improvements to council owned bus stops across the city. This includes providing real time information, better lighting, new shelters and seating.