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York Wheels to end Dial & Ride service

Dial a ride 2

York Charity 'York Wheels Ltd.' has announced that it is to end its Dial And Ride service from 31st December 2023.

The Dial and Ride bus service provided travel options for York residents who are elderly or disabled and have no other means of travelling. It offered a door-to-door service where drivers assist passengers with their shopping. Buses were equipped for people who have difficulty walking and for those who use wheelchairs.

Rob Atkinson, Chair of the York Wheels Ltd.’s Trustee Board said “It is a matter of deep regret that the Dial and Ride service has become unsustainable in recent months. Put simply, we have reached the point at which as a result of problems with maintenance and third-party suppliers, our fleet is not up to the standards required to maintain the quality or reliability of the service, despite a helpful grant from City of York Council earlier this year.

"We recognise that this will be distressing for some customers, but we’d like to reassure them that we will maintain our volunteer car driver scheme where customers can book a car in advance to collect them and take them to their destination. We encourage all our customers to make use of that alternative help. The charge for that service depends on the distance travelled. To book ring 01904 630080”

Published: 7th December 2023