What information do we hold and use?
iTravel York collects and processes the following types of personal data in order to offer personalised services:
- Name, address.
- email address.
- Telephone number.
On what grounds do we use the information?
If you have registered a York by bus smartcard on your account, we will use your details to get in touch if your card is lost and handed in to us.
If you ask us a question, we will use the information provided to help us respond to your enquiry.
How do we collect this information?
Personal data is provided by you when you register for a York by bus smartcard or ask us a question.
Who do we share your information with?
iTravel York is a service provided by City of York Council. We will not share your details with any other aside from the following two exceptions:
- If you ask a question about Park & Ride, your name and email address will be shared with First York Ltd, the operator of York Park & Ride.
- If you ask a question about York Health Walks, your name and email address will be shared with the volunteer Health Walk coordinator.
All other questions will be answered by employees of City of York Council.
How long do we store it and is it secure?
iTravel York will ensure that information is only held for as long as it is needed. Active smartcard information will be retained until you ask us to delete it.
All information is securely stored by City of York Council.
What rights do you have?
For the purpose of delivery and administration, legal obligations, statutory duties and discretionary services and/or to comply with contractual obligations relating to them, you have the following rights:
- The right of access - You are entitled to see the information iTravelYork holds about you and can request a copy by asking us.
- The right to rectification - If you believe any information iTravelYork holds about you to be incorrect, please update your details on your myTravelYork account page.
- The right to erasure/right to be forgotten – To request your details be deleted, ask us.
- The right to restrict processing - Should you wish us to limit how we use your data please ask us.
- The right to data portability – If you require an extract of your data to be provided to you in csv format, please ask us.
- The right to object - In addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions.
Should you exercise your right to object, iTravel York will take appropriate steps to ensure your request is complied with but that it also fulfils any legal obligation or statutory duty it has to provide you with information or services.
Where can I find out more?
If you want to know more about how iTravel York and the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you contact us in the first instance.
Alternatively, you can contact the Information Commissioner’s Office.
