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So that your enquiry or feedback can be directed to the correct team, please choose from the options below. 

Click on a topic, then click again on the service/enquiry of your choice to open up an email enquiry form or to access further guidance.

Please note that if your enquiry relates to a specific service provided by a third party organisation (such as Park & Ride), where appropriate we will forward your email to that organisation for them to respond to.

Please click on the feedback icon (speech bubble) which appears on the bottom left of the main Journey Planner screen. Your comments and the search enquiry you were trying to find will automatically be sent to our web developers for action.

All Park & Ride services are operated by First York on behalf of City of York Council. Use this form to contact First with any comments, complaints or suggestions you may have about your journey.

If you've lost any property at a Park & Ride site or aboard a Park & Ride bus, please telephone the site supervisor as soon as possible or notify First using the form below. 
    Askham Bar      (01904) 702072
    Designer Outlet  (01904) 626106
    Grimston Bar     (01904) 413108
    Monks Cross     (01904) 883993
    Poppleton Bar    (01904) 787881
    Rawcliffe Bar     (01904) 883991

Yes, dogs are permitted on Park & Ride providing they are quiet, well behaved and are kept off the seats. First York charge a small fee for carrying dogs.

No, overnight parking is not currently permitted at any Park & Ride site.

Several council car parks, including Moor Lane (close to Askham Bar Park & Ride), allow 24-hour pay and display parking.

As the operator of the York Park & Ride service, First York have published a policy regarding mobility scooters aboard their buses.

Please use this form to check current availability of cycle lockers at Park & Ride sites.  See Park and Pedal for prices and locations.

Bus services in York are operated by a number of different commercial operators. Please contact the bus operator directly in the first instance with any comments, complaints or suggestions you may have about your journey.

If you are not satisfied with the response you have received from a particular bus operator, please contact Bus Users UK.

Any queries relating to the York by bus smartcard.

Timetable leaflets are produced by individual bus operators. You can pick up timetable leaflets from our Bus Point or contact the bus operator directly if you have any comments or queries.

Please visit City of York Council's main website to report any faults with the cycle route network at

You can also download a booking form here.

Limited offer while stocks last. Send us your details and we'll post you a copy of our Urban Cycle guide on DVD for cycle commuters. For more info see cycle training.

Our York Health Walks are currently coordinated by volunteers so please allow sufficient time for a response to your enquiry.

Please see for the answers to Frequently Asked Questions about lift sharing and car sharing.

Request to have your account deleted, or ask about the data held in your MyTravelYork account. Please read our privacy and data retention policy.

Any problems, comments or suggestions regarding the design or functionality of this website? Please let us know.

Use this form to contact City of York Council's Customer Centre for any other enquiry you may have. They will be happy to put you in touch with the right person or service to answer your query.

The Customer Centre is also contactable by telephone on (01904) 551550 or in person, between the hours of 8.30 am and 5 pm Monday to Fridays.

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