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So that your enquiry or feedback can be directed to the correct team, please choose from the options below. 

Click on a topic, then click again on the service/enquiry of your choice to open up an email form.

You can register and start to earn points and rewards at any time. Simply download the BetterPoints app from your app store (available on Apple and Android) - search for 'BetterPoints' - or visit the main BetterPoints website if you do not have access to a suitable smartphone. The challenge runs from 1-28 February.

All Park & Ride services are operated by First York on behalf of City of York Council. Please contact First York with any comments, complaints or suggestions you may have about your journey.

Please contact the site office at your local Park & Ride site to check current availability of cycle lockers in that location.  See Park and Pedal for prices and locations.

Bus services in York are operated by a number of different commercial operators. Please contact the bus operator directly in the first instance with any comments, complaints or suggestions you may have about your journey.

If you are not satisfied with the response you have received from a particular bus operator, please contact Bus Users UK.

Any queries relating to the York by bus smartcard.

Timetable leaflets are produced by individual bus operators. You can pick up timetable leaflets from our Bus Point or contact the bus operator directly if you have any comments or queries.

Please visit City of York Council's main website to report any faults with the cycle route network at

You can also download a booking form here.

Limited offer while stocks last. Send us your details and we'll post you a copy of our Urban Cycle guide on DVD for cycle commuters. For more info see cycle training.

Our York Health Walks are currently coordinated by volunteers so please allow sufficient time for a response to your enquiry.

Please click on the feedback icon of a speech bubble which appears on the bottom left of the main Journey Planner screen. Your comments and the search enquiry you were trying to find will automatically be sent to our web developers for action.

You may find your question can be answered by looking at the Frequently Asked Questions on York's dedicated car sharing website.

Use this email address to contact City of York Council's Customer Centre for any other enquiry you may have. They will be happy to put you in touch with the right person or service to answer your query.

The Customer Centre is also contactable by telephone on (01904) 551550 between 8.30 am and 5 pm Monday to Fridays.

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